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PRIVACY POLICY - GENNA
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Last Updated: February 2, 2026

Genna - Exchange More. Give Back. (“Genna,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Genna mobile application, website, and related services (collectively, the “Platform”). By using Genna, you consent to the practices described in this policy.

INFORMATION WE COLLECT
We may collect the following types of information:

    - Account Information: Name, email address, phone number, password, profile details.

    - Transaction Information: Items listed or exchanged, payment details, donation selections, and transaction history.

    - Device and Usage Information: Device type, operating system, IP address, app usage data, and analytics.

    - Communication Information: Messages, inquiries, or support requests sent through the Platform.

HOW WE USE YOUR INFORMATION
We use the information we collect to:

    - Provide, operate, and improve the Platform.

    - Process transactions and payments.

    - Facilitate donations to nonprofit organizations.

    - Communicate with you about your account, transactions, or updates.

    - Monitor and prevent fraud, abuse, or illegal activity.

    - Personalize your experience and improve services.

SHARING YOUR INFORMATION
We do not sell your personal information. We may share information with:

    - Service providers and payment processors to facilitate transactions.

    - Nonprofit organizations you choose to support.

    - Law enforcement or regulatory authorities if required by law.

    - Other users of the Platform only to the extent necessary to complete transactions.

DATA SECURITY
We implement reasonable administrative, technical, and physical measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

DATA RETENTION
We retain your information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, and for other legitimate business purposes.

YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:

    - Access, correct, or delete your personal information.

    - Opt out of certain communications or data processing.

    - Request a copy of your data in a portable format.

To exercise these rights, contact us at contact@genna.care

COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, web beacons, and similar technologies to improve user experience, analyze usage, and deliver personalized content. You may manage or disable cookies through your device or browser settings.

CHILDREN’S PRIVACY
Genna does not knowingly collect personal information from children under the age of 13 (or the age of majority in your jurisdiction). If we learn that we have collected information from a child, we will take steps to delete it.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Continued use of the Platform after changes are made constitutes acceptance of the updated policy.

CONTACT INFORMATION
For questions or concerns about this Privacy Policy or your personal information, contact us at contact@genna.care